FAQ

With a house as mysterious as this one, guests are bound to have questions.  If one of your questions isn’t covered below, please contact us.

  • From Memorial Day to Labor Day, we are open 9:00a.m. to 7:00p.m. From Labor Day to Memorial Day, we are open 9:00a.m. to 5:00p.m., with the exception of being closed on Christmas Day. Hours are subject to change. For up to date information, call us at 408-247-200 or visit our Facebook page

  • Because we are located in the San Francisco Bay Area, we understand all about traffic making you late for something!  Never fear, our team will take care of you.  If you are 5-10 minutes late, you can be caught up to your tour or we will get you placed on the next available tour.

  • If you have a ticket voucher or complimentary ticket, please come to the estate and redeem it at the box office. You will be put on the next available tour.

  • Guests with a ticket voucher must come to the box office on estate to redeem their tickets.  You will be put on the next available tour.

  • Yes, we have two complimentary parking lots available onsite. One is directly on property and the other is directly across the street. We do advise larger vehicles and RV’s to utilize the lot across the street. We also offer lockers on site for valuables and luggage.

  • All that talk of paranormal sometimes worries parents that the tour will be to scary for children.  Not to worry – all ages are welcome and the tour is very family friendly! Children five and under are free and ages 6-12 will need a ticket. However, due to the exposed areas of the Explore More Tour and safety concerns, children under 10 are not permitted. We do ask that any minor be accompanied with an adult at any time.  So go ahead, bring the family!

  • We love furry companions, but unfortunately, we do not allow pets on the estate except for service animals.  Visiting and need a place to leave your pet? There are a few doggie day cares nearby.

  • Due to the age of our historic home, there is no central air or heat.  While we do have fans in the summertime and heaters in the wintertime, we cannot heat/cool the entire house completely.  We do advise all guests to dress for the time of year, light layers during summer and a warm jacket for winter.  If you get uncomfortable on tour, please let your tour guide know and we will do our best to assist you.

  • Yes, we do! We have several special event spaces, and can do buy outs and group tours.  We even host weddings!  More information can be found on our Book An Event page.

  • We would love to host your group.  We are a very popular option for groups and team building.  We ask that our private group tours are 26 or more guests.  For school and youth groups, the minimums are 15.  Please contact our group sales team for more information.

  • We get it, our gift shop is filled with some amazing stuff!  We offer some items online and are always looking to expand our product lines.  If you saw  something you really can’t live without, or need to do a return, call us and we’ll do our best to help!

  • Nothing worse that missing that one of kind photo.  What’s the opposite of buyers remorse?  Never fear, you can contact our photography vendor,  Mystery Pix to get your photos!

  • We are happy to announce that our photo policy has recently changed due to overwhelming customer feedback.  As of September 2018, we allow photography during daytime tours inside the mansion.    There is still no photography during nighttime tours due to safety requirements.  Videography or live streaming is not allowed on while on tour due to copyright.   So, take some pics, share them on social and tag us #winchestermysteryhouse.

  • We have many guests who believe that they have captured something unexplained in a photo.  While we would love to be able to confirm, or deny that you did, theWinchester Mystery House® staff are not photo experts.  We do encourage you to post your photo on Instagram with hashtag #winchestermysteryhouse, and let the community decide!

  • We do not charge for this, however, we do request that you contact marketing in advance to ensure there’s no events going on during a specific date.

  • Due to Sarah Winchester’s home being built in a period even prior to elevators, the house is not easily accessible. We do have three elevators she installed later in construction of the Winchester Mystery House®, but due to safety of our guests, these are inoperable.  We do offer a video access tour on the property, click here for details

  • Winchester Mystery House® is a historic home and is not currently wheelchair accessible.  However, the grounds, gift shop an and café are wheelchair accessible.  In addition, there is a video access tour available by appointment.

  • Spending the night in a reportedly haunted house sounds like fun –  if you are into that sort of thing.  But unfortunately, at this time, Winchester Mystery House® is not open for overnight guests. We are always looking at offering new experiences, but for now you’ll have to settle in for the night somewhere else.  However, a few times a year there are nighttime tours.  Check our calendar for dates & details.

  • Onsite dining is available at the Winchester Mystery House® Café, presented by Tony Caters.  Menu offerings feature the freshest of ingredients and reflects our past as a thriving farm of orchards and groves.  Try the Winchester Wild West Burger or the Valley Harvest Salad for a hearty lunch or order a few snacks before your tour.  The café offers beer, wine and a full espresso menu. The menu changes seasonally throughout the year and reflects various holidays with traditional food favorites.

  • Unfortunately, food is not allowed on tours, however bottled beverages with a sealed cap are. We do encourage guests to bring a bottle of water on tour, especially during the warm summer months.

  • Over our 95 year history we have hosted famous investigators like Houdini, Sylvia Brown, James Van Praagh, Zak Bagans and most recently TAPS West Coast.  We’ve been featured on Unsolved Mysteries, Ghost Adventures and many others.  As the caretakers of Sarah Winchester’s home, we do limit investigation to those that will respect Sarah Winchester’s memory and her beautiful, yet bizarre home.  You can contact our marketing department to inquire further.

  • That’s just part of the mystery, right? Seriously, we’d love to confirm or deny but that would ruin the fun! What we can confirm is that we’ve been listed on plenty of “world’s most haunted places” lists and over the years many of our staff and guests witnessed some unexplainable things.  We encourage you to come and find out for yourself.

  • Winchester Mystery House receives a large number of requests for donations to worthy causes, therefore we require all requests to be done through our donation request form here.   Donations requests via email, mail or phone will not be processed.  We appreciate your understanding and thank you for your patience while we process your request.

  • At this time, we are not purchasing or receiving donations of any furnishings or guns that are not historically significant to our property.

  • It is owned by Winchester Mystery House®, LLC, a private organization dedicated to sharing Sarah Winchester’s mysterious home in an unforgettable way.

Never Miss A Mysterious moment

Sign-up for our newsletter to learn about special events, exclusive newsletter promotions and other mysteries!

By signing up for The Winchester Mystery House® newsletter you consent to the website Privacy Policy & Terms of Conditions

error: Content is protected !!
X