• The experience is dimly lit and includes loud sounds, special effects, atmospheric fog, and strobe effects. 
• Some scenes may be too intense for young children or the faint of heart.
• Expect many stairs and narrow passageways, so it’s not recommended for expectant mothers or guests with asthma, heart conditions, seizures, or physical/medical conditions.
• No outside food or drinks are allowed.
  
• All guests are required to have a ticket to enter the property.
• Smoking and open flames are prohibited on the estate.
• No flash photography. Video recording inside the mansion is not permitted..
• Flashlights, laser lights, and any forms of illumination are prohibited.
•  No facepaint, heavy makeup, or masks allowed. Costumes welcomed.
  
• Intoxicated guests or those presenting safety hazards won’t be admitted or may be asked to leave.
• All guests and belongings are subject to additional security screening upon entering the estate. Large bags and backpacks are not allowed.
• Your ticket is a revocable license, and admission may be refused upon refund of the purchase price.
• Ticket holders acknowledge all risks associated with the experience and agree to abide by all rules and instructions.
• We reserve the right to stop the Unhinged experience at any time. Failure to follow posted rules or staff directions may result in removal from the estate without a refund.
• Children under 13 must be accompanied by an adult guardian. 
• Due to the tour going into the basement, hard hats may be required. For safety reasons, in order to enter the basement, all guests must be able to walk on their own. Children cannot be carried while in the basement. 
  

Unhinged: Hotel is at night but is not a tour. It’s an immersive indoor and outdoor experience with various elements. Inside, guests embark on a suspenseful walk-through journey with state-of-the-art special effects, professional actors, and disturbing scenes. Outside, you’ll find an outside scare zone, immersive decor, our Halloween museum, and food & drinks. Many historical aspects of the home won’t be visible during the show, so we recommend exploring the daily Mansion Tour and Explore More Tour to learn about the house’s history. 

No, Unhinged: Hotel is an entirely new experience. It features a fresh storyline, characters, and scares throughout both the house and the estate.

To fully enjoy the experience, we recommend planning at least 2 hours on the property.

Yes! Visit our bars and enjoy craft cocktails. Additionally, delicious concessions and fall treats are available at Cafe 13.

Yes, the show includes imagery and themes that may not be suitable for children under 13. Children under 13 must be accompanied by a parent or guardian during the Unhinged experience. For younger children, we recommend our daytime tours.

Yes, costumes are encouraged!

Please note the following guidelines for costumes:

• Costumes presenting safety hazards for guests or staff will not be allowed.
• Costumes may not contain weapons resembling or easily mistaken for actual weapons.
• Sharp objects, pointed materials, or anything that may accidentally strike another guest are not permitted in costumes.
• Costumes should not reach or drag on the ground.
• Layered or full-body costume props are strongly discouraged and may be subject to additional security screening.
• Masks and face painting are not allowed to ensure clarity between actors and guests. However, headwear may be worn if it does not cover the face.

Yes, we have two complimentary parking lots available. One is directly on the property and the other is directly behind the Winchester Mystery House. We advise larger vehicles and RVs to utilize the lot located behind the mansion. If both parking lots are full, you can find additional parking located at Santana Row.

*Please be aware that Olsen Drive does not permit on-street parking, and towing or ticketing may occur.

Guests with pre-printed tickets or e-tickets can enter through the main gates.

Please arrive at the start time indicated on your ticket.  After the security check point you will be directed to the front gardens before you enter the indoor haunt.

Unfortunately, the house and grounds are not pet friendly. The only animals allowed are service dogs.

As a historic home, it is not currently wheelchair accessible.

This experience features many stairs, narrow passageways, loud sounds, special effects, atmospheric fog, and strobe effects. It is not recommended for expectant mothers and guests suffering from asthma, heart conditions, seizures or any type of physical or medical condition.

• Be sure to purchase your tickets in advance. It is possible that we will sell out before we open each haunt night. 
• Visit on a Thursday or Sunday! These are the best days to avoid larger crowds. 
• Guests should arrive no more than 15 minutes before their event entry time.
• Parking on the estate is limited, so consider carpooling, rideshare or try overflow parking at Santana Row.